Advocates say the MTA’s Access-a-Ride paratransit system discriminates against disabled New Yorkers by making them wait longer and take less direct routes than riders on the subway and bus systems, ...

We are surprised that it took this long for someone to sue the MTA for its horrible Access-A-Ride, the paratransit service for people with disabilities. Its poor quality has long been documented and ...

Helen Murphy depends on the MTA’s paratransit program, Access-A-Ride, to get around, including to important doctor’s appointments. But not only that, she can’t see when her ride arrives. Blind ...

STATEN ISLAND, N.Y. -- The MTA is reporting record-high levels of customer satisfaction for the agency’s paratransit service, but is continuing to make improvements to the much-maligned Access-A-Ride ...

An MTA program that allows some Access-A-Ride users to arrange trips through app-hailed car rides is set to get more expensive. Disabled New Yorkers who currently pay $2.75 to get around via ...

Throughout the pandemic, as a way to protect riders, the MTA suspended shared cars and vans, but, starting in early July, the agency began phasing in shared rides for its Access-a-Ride users again.