Customer Experience Automation (CXA) with the launch of Automation Flows, a new orchestration engine that automates workflows across backend systems, and the extension of Talkdesk Autopilot's agentic ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Forbes contributors publish independent expert analyses and insights. Anjana Susarla is a professor of Responsible AI at the Eli Broad College of Business at Michigan State University. While there was ...

As companies rush to roll out “helpful” AI bots, they’re inadvertently giving those agents broad access to sensitive data.

The efficacy of agentic AI heavily relies on the quality of data it receives, necessitating clean, well-organized data for precise insights, and it still requires human oversight to refine and guide ...

Financial services providers are moving away from pilots and proofs of concepts towards scaled, operational deployment, according to panellists at Microsoft AI Tour London.   We are ...