Originally published by Bernard Marr on LinkedIn: IT Service KPI Examples: How Do You Measure IT Service Delivery? The benefits of measuring IT service delivery are clear. If you resolve a customer IT ...

A person can measure their height at home by using an object, such as a pencil, to mark a wall and measure the distance. However, it is often easier to measure height with help from another person.

Those of us in the business of psychological measurement use the terms reliability and validity a lot. You've probably seen those terms on the Psychology Today website (they appear thousands of times) ...