Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon

161K views · 366 reactions | Here’s a first look at Apple’s new CallScreening feature, rolling out to iPhone users in September this year. Could this finally put an end to annoying scam and cold calls? #iphone #callscreening #ios #apple #scamcall #7NEWS | 7NEWS Australia | Facebook