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21 Skills You Must Test For The Perfect Call Center Assessment

21 Skills You Must Test For The Perfect Call Center Assessment

Call center pre-employment assessments must evaluate these 21 skills. Assess them to find your ideal employees and watch your business grow.

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Curious about what goes on during a mock call and how to pass it? In this video, you're going to hear a call simulation between a call center agent and a customer who's complaining about an "overcharge". You'll also learn the 7 steps you need to remember once you're on the phone with a customer. Remember these 7 steps and you'll have the greatest chance of passing your mock call test and improving your call handling skills. | Kwestyon

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